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Frequently Asked Questions

What are the unique advantages of betting with Betfair?

Betfair is a betting exchange. A betting exchange is a marketplace for customers to bet on the outcome of an event, including while it is happening, known as In Play betting.  It differs from a traditional bookmaker by allowing customers to back or lay an outcome. Back betting means putting your money on something to happen. Lay betting means betting on something not to happen, for example, if you lay a football team to win, your bet will be settled as a winner if the team loses or if the game ends in a draw – so two outcomes are playing in your favour. Unlike a traditional bookmaker you are not betting against Betfair, instead you are betting against other Betfair customers who have the opposite opinion to yourself, because of this you can request your own odds when placing a bet.  Another benefit of betting with other customers is that the odds are likely to be better than a traditional bookmaker, who set their own odds and build in a margin.

Do you have a results service?

We do offer a results service. The Betfair Results Service delivers the results of Australian markets settled in the past 24 hours. Results are generated from the market settlement carried out 24/7 by our Market Operations team. Results are usually available within a matter of minutes of Betfair settling a market. This site can be viewed by going to https://www.betfair.com.au/hub/racing-results/

What is the minimum bet?

The minimum bet on the Betfair Exchange is $AUD 1.00 online and $AUD 50.00 through our Telephone Betting Service.

What is my TAN (Telephone Account Number)?

Your TAN (Telephone Account Number) is a unique code that allows you to place bets via our Telephone Betting Service. To use your account over the phone you must quote your TAN when calling our Telephone Betting Desk on 132 BET (132 238). Your TAN can be found by clicking on the “My Account” dropdown list positioned at the top of the homepage on the desktop website and then selecting “Contact Preferences”

Can I place a bet over the phone?

Yes.  Our dedicated Contact Center are on hand 24 hours a day, 7 days a week to place bets on your behalf. To use this service please phone 132 BET (132 238) and quote your Telephone Account Number (TAN).

How do I become a customer?

There are two easy ways to open a Betfair account. Online by selecting Join Now at the top of the page. Over the phone by calling 1300 BETFAIR (1300 238 324) where our Customer Service Team operators will open the account for you.

What happens if I forget my Username and/or Password?

If you forget your username or password, simply click on the relevant part of the “Forgot your username / password?” link beneath the login section of the website and follow the instructions. If you have any issues, please call the Betfair Contact Centre on 1300 BETFAIR (1300 238 324) and they will be able to assist you

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