RESPONSIBLE GAMBLING WITH BETFAIR
Betfair wants to ensure that you enjoy wagering in moderation, as a form of entertainment, in a safe and secure environment. Betfair does not want you to gamble with money you can’t afford to lose.
- Control how much you spend with pre-committed limits
- Learn how to set DEPOSIT & LOSS LIMITS.
- Need a break?
- Learn more about our TIME OUT & SELF EXCLUSION options.
- Need advice or support?
- Learn more about the SUPPORT SERVICES available to you and how you can PROTECT MINORS.
CONTACT BETFAIR 24/7
SELF ASSESSMENT
There are common signs that indicate you may be experiencing issues with your gambling, how many apply to you?
Take the questionnaire
RECOGNISE A PROBLEM
Take a self-assessment test to understand your gambling.
Where difficulties arise it is important that you find out as early as possible, so that you can put preventative measures in place and get further help if needed. There are common signs that indicate you may be experiencing issues with your gambling, how many apply to you?
The more questions to which you answer “yes”, the more likely it is that your gambling has gone beyond fun.
One of the simplest ways to control your gambling, is to set a limit on the amount of money you can deposit into your Betfair account in a given time period. Learn how to set DEPOSIT AND LOSS LIMITS.
Or want to ensure you set aside time for family on Sunday afternoons? You can take time away from your Betfair account by setting a TIME OUT.
For free and immediate help, contact any of the support services at the bottom of this page, or in the 'HELP & SUPPORT' section.
DEPOSIT & LOSS LIMITS
Control how much you spend with pre-committed limits
Deposit Limits
Deposit limits allow you to limit the amount of money you can deposit into your account. The amount chosen can be over a daily, weekly or monthly period. The deposit limit will allow you to restrict the amount of money entering your account, before you gamble.
How do I set deposit limits?
You can set a deposit limit within the registration form of a new account. If you already have an account you can set or manage your deposit limits by logging into your Betfair account and going into the ‘My Account’ section. From here you can click on ‘Player Protection’ then ‘Deposit Limits’.
Alternatively, you can contact our Customer Service Team on 1300 238 324 (or via email) and request that a deposit limit be put in place.
Loss Limits
Loss limits allow you to limit the amount of money you can lose over a given period. The amount chosen can be set over a daily, weekly, monthly or yearly period.
How do I set loss limits?
This can be set by logging into your Betfair account and going into the ‘My Account’ section. From here you can click on ‘Player Protection’, and then ‘Loss/Transfer Limits’.
Alternatively, you can contact our Customer Service Team on 1300 238 324 (or via email) and request that a loss limit be put in place.
TIME OUT
Time Out allows you to take a short break from gambling. This enables you to temporarily block your account for a period of 24 hours, 48 hours, 72 hours, 7 days, or 30 days.
Once you begin your Time Out, you will not be able to bet on any Betfair products. If you have unmatched Exchange bets these will be cancelled and the funds returned to your account balance. All matched bets will stand including BSP bets. At the end of your selected time out period your account will automatically be reopened.
How do I set a Time Out?
This can be set by logging into your Betfair account and going into the ‘My Account’ section.
From here you can click on ‘Player Protection’, and then ‘Time Out’.
Alternatively, our Customer Service Team can set a Time Out on your account at your request. You can call us on 1300 238 324 or send an email to service@betfair.com.au.
See the ‘HELP & SUPPORT’ section for all Customer Service contact information.
If you feel you are at risk of developing a gambling problem and need a more permanent break from gambling or you believe you currently have a gambling problem, we provide a Self-Exclusion facility which prevents you from accessing your Betfair account for a minimum period of 6 months.
Read more about SELF-EXCLUSIONS.
SELF EXCLUSION
Self-Exclusion allows you to close your account for a specified period of 6 months, 1 year, 2 years, 5 years or permanently. This prevents you from accessing your Betfair account under any circumstances for your selected period of time.
Many people have found self-exclusion has helped them overcome difficulties with gambling.
How do I set a Self-Exclusion?
A self-exclusion can be set from the ‘Player Protection’ section of ‘My Account’ or by clicking on the SELF EXCLUDE NOW link below. Alternatively you can contact our Customer Service Team 24/7 on 1300 238 324 to set up a self-exclusion on your behalf.
Once you have set a self-exclusion, if you have unmatched Exchange bets these will be cancelled and the funds returned to your account balance. Please contact our Customer Service Team to arrange for these funds to be returned to you. It is noted that all matched bets will stand including BSP bets.
Once the minimum exclusion period has expired the exclusion will remain in place, and a written request is required before account re-opening can be considered.
SELF EXCLUDE NOW!WHAT NEXT...?
If you opt for a self-exclusion with Betfair we strongly encourage you to consider the following:
Exclude from all Northern Territory online gambling operators
Customers that wish to exclude themselves from Betfair are also encouraged to do so with all Northern Territory online gambling operators. Please visit the following website for more information:
https://nt.gov.au/industry/gambling/self-exclusion-from-a-sports-bookmaker-or-betting-exchange-operatorSeek additional support and advice
We recommend that you seek additional support and advice from a recognised problem gambling support agency such as Gambling Help Online.
Delete and un-install all betting apps from your phone
“unlike” and / or “un-follow”
all Facebook, Twitter or other social media accounts that are linked to Betfair or other online gambling operators
HELP & SUPPORT AGENCIES
If you would like advice and support in relation to your gambling, or if you are concerned about a close friend or family member then there are various support services you can turn to for help.
Australian National 1800 Gambling Helpline
Australian national 1800 gambling helpline – Call 1800 858 858. This is a hotline for those experiencing difficulties with their gambling, and their families, who will be able to speak directly with someone locally, irrespective of where they are calling from within Australia. There is also an online facility for help, the National Gambling Help website.
Contact Details:
- 1800 858 858
- Website
Relationships Australia
Relationships Australia provides a range of support to problem gamblers and their families, it can be accessed at:
- 1300 364 277
- Website
Gamblers Anonymous
Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world.
The Gamblers Anonymous Australia website is:
Gambling Therapy
Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Members of the Gambling Therapy Team operates from locations both within the UK and internationally. Its site can be accessed at:
ACCOUNT CLOSURE
A customer of Betfair can request the closure of his/her account at any time. Please note: account closure is different to a Self-Exclusion or a Time-Out.
If you would like to request the closure of your Betfair account, you can do so online. Simply log in to your Betfair account and visit the ‘My Account’ section. From here you can click on ‘Player Protection’ then ‘Close My Account’.
Alternatively, you can contact our Customer Service Team on 1300 238 324 (or via email) and request the closure of your Betfair account.
After submitting a request to close your account (via the ‘Close My Account’ section or over the phone), your account will be immediately suspended, meaning that you will not be able to deposit, withdraw or place further bets. Our Customer Service Team will process the closure request.
Any unmatched bets on the Exchange will be cancelled upon account closure. This includes bets set to ‘Keep’ or ‘Convert to BSP’. All matched bets will stand including BSP bets. Once settled, any profits can be withdrawn by contacting our Customer Service Team.
Once the account is closed, we will attempt to contact you by email or telephone.
Please note - closure requests made via email will be processed as quickly as possible by our Customer Service Team.
Remember, account closure is different to a Self-Exclusion. If you have closed your account, and wish to reopen it, you can contact our Customer Service Team via telephone or email (1300 238 324 or service@betfair.com.au) and request that your account be reopened. On receiving such a request, we will undertake a review of the account and will make a decision as to whether the account will be reopened. We reserve the right to keep an account closed.
PROTECTING MINORS
BETFAIR’S POLICY IS CLEAR: IT IS ILLEGAL FOR ANYONE UNDER THE AGE OF 18 TO OPEN AN ACCOUNT OR TO GAMBLE ON BETFAIR
Betfair takes its responsibilities in this regard very seriously. Age limit warning messaging and symbols are displayed during the registration process and at multiple points across the Betfair site.
Anyone under the age of 18 found to be using Betfair’s website will have any winnings forfeited and may also be reported to the police.
Parental Supervision
Parents must take responsibility and need to be vigilant of underage gambling. Some points for parents to consider are:
- Be mindful of what websites are being accessed. Parental filters are available with most browsers, however additional filtering solutions can be used (see below).
- Never leave your account logged in while away from the computer, when it may be possible for your child to access the computer.
Filtering Systems
Betfair encourages its customers to prevent minors from accessing gambling websites. This can be done using filtering solutions which allow parents to block children from accessing gambling websites. If you share your computer with friends or family who are under the legal age to register or bet with our site, please consider parental filtering solutions such as Net Nanny™ www.netnanny.com.