{"id":547,"date":"2022-09-21T01:49:09","date_gmt":"2022-09-21T01:49:09","guid":{"rendered":"https:\/\/bfhubprod.wpengine.com\/hub\/?page_id=547"},"modified":"2024-10-10T09:25:34","modified_gmt":"2024-10-09T22:25:34","slug":"identity-verification","status":"publish","type":"page","link":"https:\/\/www.betfair.com.au\/hub\/help\/identity-verification\/","title":{"rendered":"Identity Verification"},"content":{"rendered":"\n

Do you need to complete your Betfair ID Check? Or want to know what’s involved? Please read the information below. This mandatory process is required by Betfair to comply with regulatory requirements.<\/p>\n\n\n\n

We require all new customers to verify their identity before an account can be created. Until your identity is verified, you will not be able to access the Exchange or any features.<\/p>\n\n\n\n

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How to verify<\/strong><\/p>\n\n\n\n

There are two methods of verifying your identity.<\/p>\n\n\n\n

Electronic Verification<\/strong><\/p>\n\n\n\n

When you apply to register an account we\u2019ll automatically attempt to verify your identity electronically.<\/p>\n\n\n\n

Most new accounts are verified in this way, and you will receive an email to let you know that you are verified as soon as it happens.<\/p>\n\n\n\n

Personal Identification (where you fail electronic verification)<\/strong><\/p>\n\n\n\n

If we cannot verify you electronically, we will send you an SMS containing a link to complete our verification process via Scantek. You will be required to take photos of a drivers licence or passport, as well as a series of \u2018selfies\u2019 to confirm that you are the holder of the identity documentation. Scantek is a trusted partner of Betfair, who provides identity scanning services to both Australian government entities and large-scale companies.<\/em><\/p>\n\n\n\n

 The following step-by-step process is straightforward to follow and should be completed within a matter of minutes. If you are having any issues completing the journey, please contact Betfair\u2019s helpdesk on 1300 238 324<\/a>
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  1. You will have received a SMS request to upload supplementary document (s). Tap the link to open the web-based Document Upload application.<\/li>\n\n\n\n
  2. Select your primary form of document; passport or an Australian Driver\u2019s Licence. Tap I have my documents ready<\/em><\/li>\n<\/ol>\n\n\n\n
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    Consent screen \u2013 tap Continue<\/em> to consent to and enable the phone camera and location; to accept the Terms and Conditions and the Privacy Policy.<\/p>\n\n\n\n

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    1. Tap the primary form of document to begin the capture process.<\/li>\n<\/ol>\n\n\n\n

      Line the ID up with the guidelines while holding the device as still as possible to capture the ID.<\/p>\n\n\n\n

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      1. Review the extracted ID data and tap Submit<\/em>.<\/li>\n<\/ol>\n\n\n\n

        To confirm your details are correct and provide consent tap Submit.<\/em><\/p>\n\n\n\n

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        1. Tap Continue<\/em> to proceed to the guided liveness check with facial biometrics.<\/li>\n<\/ol>\n\n\n\n

          Tap I\u2019m ready<\/em> to begin and follow the onscreen instructions to complete the capture process.

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          The verification process is complete.<\/p>\n\n\n\n

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          Tips<\/h2>\n\n\n\n