{"id":544,"date":"2022-09-21T01:37:18","date_gmt":"2022-09-21T01:37:18","guid":{"rendered":"https:\/\/bfhubprod.wpengine.com\/hub\/?page_id=544"},"modified":"2025-01-15T13:58:35","modified_gmt":"2025-01-15T02:58:35","slug":"help","status":"publish","type":"page","link":"https:\/\/www.betfair.com.au\/hub\/help\/","title":{"rendered":"Help"},"content":{"rendered":"<div class=\"help-faq-header block\">\n  <div class=\"container pt-10 pb-12\">\n    <h1 class=\"font-bold font-montserrat text-xl lg:text-2xl mb-2 md:mb-6\">Betfair Help<\/h1>\n    <p class=\"text-sm md:text-xl\"><\/p>\n  <\/div>\n<\/div>\n\n\n<div class=\"help-pages mb-14 block\">\n  <div class=\"container\">\n\n    <div class=\"flex flex-col lg:flex-row\">\n\n      <div class=\"w-full lg:w-1\/6 lg:mr-8\">\n\n        <a\n          href=\"#\"\n          id=\"categorySelect\"\n          class=\"lg:hidden border border-bf-grey-80 rounded-lg mb-4 overflow-hidden px-6 flex justify-between py-4 block font-montserrat font-bold text-base\"\n        >\n          Select page\n          <img decoding=\"async\" src=\"https:\/\/www.betfair.com.au\/hub\/wp-content\/themes\/betfair-hub\/public\/icons\/arrow-down.svg\" alt=\"Choose page\" \/>\n        <\/a>\n\n        <div id=\"categoryList\" class=\"hidden help-pages__wrap p-6 lg:relative lg:p-0 lg:block\">\n          <div class=\"help-pages__close mb-3 flex justify-end lg:hidden\">\n            <a href=\"#\" id=\"closeCategories\" class=\"py-2\">\n              <img decoding=\"async\" src=\"https:\/\/www.betfair.com.au\/hub\/wp-content\/themes\/betfair-hub\/public\/icons\/close-black.svg\" alt=\"Close\" \/>\n            <\/a>\n          <\/div>\n\n          <ul class=\"help-pages__menu\">\n                                          <li class=\"border border-bf-grey-80 rounded-lg mb-4 overflow-hidden\">\n                  <a\n                                        class=\"py-4 px-6 block font-montserrat font-bold text-base current\"\n                    page-tag\n                    target=\"\"\n                  >\n                    Contact Us\n                  <\/a>\n                <\/li>\n                              <li class=\"border border-bf-grey-80 rounded-lg mb-4 overflow-hidden\">\n                  <a\n                                        href=\"https:\/\/www.betfair.com.au\/hub\/help\/opening-an-account\/\"\n                                        class=\"py-4 px-6 block font-montserrat font-bold text-base \"\n                    page-tag\n                    target=\"\"\n                  >\n                    Opening an Account\n                  <\/a>\n                <\/li>\n                              <li class=\"border border-bf-grey-80 rounded-lg mb-4 overflow-hidden\">\n                  <a\n                                        href=\"https:\/\/www.betfair.com.au\/hub\/help\/identity-verification\/\"\n                                        class=\"py-4 px-6 block font-montserrat font-bold text-base \"\n                    page-tag\n                    target=\"\"\n                  >\n                    Identity Verification\n                  <\/a>\n                <\/li>\n                              <li class=\"border border-bf-grey-80 rounded-lg mb-4 overflow-hidden\">\n                  <a\n                                        href=\"https:\/\/www.betfair.com.au\/hub\/help\/deposits-and-withdrawals\/\"\n                                        class=\"py-4 px-6 block font-montserrat font-bold text-base \"\n                    page-tag\n                    target=\"\"\n                  >\n                    Deposits and Withdrawals\n                  <\/a>\n                <\/li>\n                              <li class=\"border border-bf-grey-80 rounded-lg mb-4 overflow-hidden\">\n                  <a\n                                        href=\"https:\/\/www.betfair.com.au\/hub\/help\/lost-username-or-password\/\"\n                                        class=\"py-4 px-6 block font-montserrat font-bold text-base \"\n                    page-tag\n                    target=\"\"\n                  >\n                    Lost Username or Password?\n                  <\/a>\n                <\/li>\n                              <li class=\"border border-bf-grey-80 rounded-lg mb-4 overflow-hidden\">\n                  <a\n                                        href=\"https:\/\/www.betfair.com.au\/hub\/help\/two-step-security\/\"\n                                        class=\"py-4 px-6 block font-montserrat font-bold text-base \"\n                    page-tag\n                    target=\"\"\n                  >\n                    Increasing the Security on your Betfair Account\n                  <\/a>\n                <\/li>\n                              <li class=\"border border-bf-grey-80 rounded-lg mb-4 overflow-hidden\">\n                  <a\n                                        href=\"https:\/\/www.betfair.com.au\/hub\/help\/commissions-charges\/\"\n                                        class=\"py-4 px-6 block font-montserrat font-bold text-base \"\n                    page-tag\n                    target=\"\"\n                  >\n                    Commissions and Charges\n                  <\/a>\n                <\/li>\n                              <li class=\"border border-bf-grey-80 rounded-lg mb-4 overflow-hidden\">\n                  <a\n                                        href=\"https:\/\/www.betfair.com.au\/hub\/help\/premium-charge-faq\/\"\n                                        class=\"py-4 px-6 block font-montserrat font-bold text-base \"\n                    page-tag\n                    target=\"\"\n                  >\n                    Premium Charge FAQ\n                  <\/a>\n                <\/li>\n                              <li class=\"border border-bf-grey-80 rounded-lg mb-4 overflow-hidden\">\n                  <a\n                                        href=\"https:\/\/www.betfair.com.au\/hub\/help\/turnover-charge\/\"\n                                        class=\"py-4 px-6 block font-montserrat font-bold text-base \"\n                    page-tag\n                    target=\"\"\n                  >\n                    Turnover Charge\n                  <\/a>\n                <\/li>\n                              <li class=\"border border-bf-grey-80 rounded-lg mb-4 overflow-hidden\">\n                  <a\n                                        href=\"https:\/\/www.betfair.com.au\/hub\/help\/responsible-gambling\/\"\n                                        class=\"py-4 px-6 block font-montserrat font-bold text-base \"\n                    page-tag\n                    target=\"\"\n                  >\n                    Responsible Gambling\n                  <\/a>\n                <\/li>\n                              <li class=\"border border-bf-grey-80 rounded-lg mb-4 overflow-hidden\">\n                  <a\n                                        href=\"https:\/\/apply.workable.com\/betfair\/?lng=en\"\n                                        class=\"py-4 px-6 block font-montserrat font-bold text-base \"\n                    page-tag\n                    target=\"\"\n                  >\n                    Careers\n                  <\/a>\n                <\/li>\n                                    <\/ul>\n        <\/div>\n\n      <\/div>\n\n      <div class=\"w-full lg:w-5\/6 pb-6 border-b\">\n        <h2 class=\"text-bf-yellow font-bold font-montserrat text-xl lg:text-3xl\">Contact Us<\/h2>\n        <div class=\"mt-4\">\n          <!-- wp:paragraph -->\n<p>This Betfair Contact page should have every customer service channel you need.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:spacer {\"height\":\"20px\"} -->\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<!-- \/wp:spacer -->\n\n<!-- wp:columns -->\n<div class=\"wp-block-columns\"><!-- wp:column -->\n<div class=\"wp-block-column\"><!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-telephone-betting-australia\"><strong>Telephone Betting Australia:<\/strong><\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>132 BET (132 238) <\/p>\n<!-- \/wp:paragraph --><\/div>\n<!-- \/wp:column -->\n\n<!-- wp:column -->\n<div class=\"wp-block-column\"><!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-helpdesk-australia\"><strong>Helpdesk Australia<\/strong><\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>1300 BETFAIR (1300 238 324)<\/p>\n<!-- \/wp:paragraph --><\/div>\n<!-- \/wp:column --><\/div>\n<!-- \/wp:columns -->\n\n<!-- wp:columns -->\n<div class=\"wp-block-columns\"><!-- wp:column -->\n<div class=\"wp-block-column\"><!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-telephone-betting-nz\"><strong>Telephone Betting NZ:<\/strong><\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p><a href=\"tel:0800 835 238\">0800 835 238<\/a><\/p>\n<!-- \/wp:paragraph --><\/div>\n<!-- \/wp:column -->\n\n<!-- wp:column -->\n<div class=\"wp-block-column\"><!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-helpdesk-nz\"><strong>Helpdesk NZ:<\/strong><\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p><a href=\"tel:08 0023 8324\">08 0023 8324<\/a><\/p>\n<!-- \/wp:paragraph --><\/div>\n<!-- \/wp:column --><\/div>\n<!-- \/wp:columns -->\n\n<!-- wp:columns -->\n<div class=\"wp-block-columns\"><!-- wp:column {\"width\":\"100%\"} -->\n<div class=\"wp-block-column\" style=\"flex-basis:100%\"><!-- wp:group -->\n<div class=\"wp-block-group\">\n<!-- wp:columns -->\n<div class=\"wp-block-columns\">\n<!-- wp:column -->\n<div class=\"wp-block-column\">\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>Email<\/strong><\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p><a href=\"mailto:service@betfair.com.au\">service@betfair.com.au<\/a><\/p>\n<!-- \/wp:paragraph -->\n<\/div>\n<!-- \/wp:column -->\n<!-- wp:column -->\n<div class=\"wp-block-column\">\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>Betfair International Australia<\/strong><\/h2>\n<!-- \/wp:heading -->\n<!-- wp:paragraph -->\n<p>+61 132 238<\/p>\n<!-- \/wp:paragraph -->\n<\/div>\n<!-- \/wp:column -->\n<\/div>\n<!-- \/wp:columns -->\n<\/div>\n<!-- \/wp:group --><\/div>\n<!-- \/wp:column --><\/div>\n<!-- \/wp:columns -->\n\n<!-- wp:columns -->\n<div class=\"wp-block-columns\"><!-- wp:column -->\n<div class=\"wp-block-column\"><!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-po-box-address\"><strong>PO Box Address<\/strong><\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>GPO Box 1065<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Darwin City NT 0800<\/p>\n<!-- \/wp:paragraph --><\/div>\n<!-- \/wp:column --><\/div>\n<!-- \/wp:columns -->\n\n<!-- wp:columns -->\n<div class=\"wp-block-columns\"><!-- wp:column -->\n<div class=\"wp-block-column\"><!-- wp:heading -->\n<h2 class=\"wp-block-heading\" id=\"h-missed-call-from-61889122333\">Missed call from +61889122333?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>It seems like one of our operators attempted to reach you. Please return the call via <a href=\"tel:+61889122333\" data-type=\"tel\" data-id=\"tel:+61889122333\">08 8912 2333<\/a> if you&#8217;re in Australia. Otherwise, please use the appropriate contact details provided above.<\/p>\n<!-- \/wp:paragraph --><\/div>\n<!-- \/wp:column -->\n\n<!-- wp:column -->\n<div class=\"wp-block-column\"><\/div>\n<!-- \/wp:column --><\/div>\n<!-- \/wp:columns -->\n        <\/div>\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n<\/div>\n\n\n<div class=\"help-faq-nav my-6 md:mt-14 md:mb-20 block\">\n  <div class=\"container flex flex-col lg:flex-row items-center\">\n\n    <div class=\"hidden lg:block lg:w-1\/6 lg:mr-8\">&nbsp;<\/div>\n\n    <div class=\"w-full lg:w-5\/6 flex flex-col lg:flex-row items-center\">\n      <p class=\"text-lg lg:text-2xl font-bold font-montserrat mb-6 md:mb-0 md:mr-20\">Want to get answers to your questions?<\/p>\n              <a href=\"\/hub\/faq\/\" target=\"\" class=\" bg-bf-yellow rounded py-4 px-8 font-bold font-montserrat text-base md:text-2xl\">Go To Betfair FAQs<\/a>\n          <\/div>\n\n  <\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":33,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-help-pages.blade.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-544","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.5 (Yoast SEO v24.5) - 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