Activity Statement FAQs


Frequently Asked Questions

Activity Statement ExampleThe National Consumer Protection Framework requires all wagering operators to provide a monthly Activity Statement to their customers who were active during the month. Commencing July 2022 you will receive activity statements via email if you are active in the statement period.

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General Information

What is an Activity Statement?

The Activity Statement is a monthly statement of your settled bet transactions for the previous month. It’s designed to help you gamble responsibly, track and monitor your online wagering spending, wins and losses.

Why do I need an Activity Statement?

New legal requirements have been introduced which require Betfair to issue monthly Activity Statements to active customers. The aim of the statement is to help you be more informed and empowered to manage your betting activity over time.

Why am I only receiving this now?

The new legal requirements, referred to above, commenced operation on 31 July 2022

When is the statement issued?

Your monthly statement will be issued within 7 days of the following month. For example, a June statement will be issued within the first 7 days of July. If there is no betting activity or deposits or withdrawals in your Betfair account, then you will not receive an email notification about your Activity Statement for that month. However, if there was any activity on the account over the previous 12 months, your Activity Statement will be available for you to view online.


Help

Who can I talk to if the Activity Statement raises concerns about my gambling?

Customers can call the Australian National Gambling Helpline 1800 858 858 or access the website www.gamblinghelponline.org.au In addition, customers can call Betfair on 1300 238 324 or email service@betfair.com.au. Betfair has Responsible Gambling information and Player protection tools available to you on our website.

Can I request an Activity Statement?

Yes. You can call Betfair on 1300 238 324 and request an Activity Statement for any previous month, starting from 1 July 2022


Understand your Activity Statement

How is this different from Account Statements?

Activity Statements are an automatically generated snapshot of your monthly settled bets and betting activity over time covering wins, losses, net results and transactions. In contrast, Account Statements are manually generated by you on the website, can be for custom date ranges exceeding a calendar month and provide a simple transaction history.

Why does the graph on my Activity Statement seem a bit empty?

If you have not had any betting activity for a while or are a new Betfair customer there is no historical activity to display. Your graph will fill in over time if you resume betting again.

How do I read the Activity Statement?

Please review the Activity Statement Information Sheet to understand how to interpret your Activity Statement and what is included in the calculations.

Why doesn't this match my transaction history?

Activity Statements are a snapshot of settled bets in your account at the end of the calendar month, as a result they may not match your live transaction history.

I didn't receive an email about my Activity Statement for a certain month, why?

If there is no betting activity or deposits to, or withdrawals from, your wallet, then you will not receive an email notification about your Activity Statement for that month. However, if there was any activity on the account in the previous 12 month period your Activity Statement will be available for you to view online.

I didn't bet but deposited or withdrew money out of my Betfair account, will I receive a statement?

Yes, as a record of those deposits or withdrawals but there will be no betting history for the month.