3D-Secure FAQs & Fact Sheet

3D-Secure is like two-factor authentication for card-not-present (credit or debit) payments. When using 3D-Secure (3Ds) a unique one-time PIN is generated, which must be entered by Betfair customers in order to complete a card (debit or credit) deposit.


The Process


How will I receive the 3D-secure PIN?

  • Depending upon your phone and ‘NetBank’ application configuration, the unique PIN will be available either via push notifications or within your online banking application
  • You may need to alter the ‘notification’ settings within the Netbank application to receive the in-application notification

What if I don't receive the PIN?

  •  Contact the Betfair Customer Service Helpdesk on 1300 238 324
  •  Alternatively, you may wish to use alternative payment methods found here.